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Privacy Policy

Last Updated: 21st July, 2026

1. Introduction

This Privacy Policy describes how TELO TECHNOLOGIES, which does business publicly as Telo ("Telo," "we," "us," or "our"), collects, uses, and shares information about you when you visit our website at teloai.ai, use our services, or otherwise interact with us. By using our services, you consent to the practices described in this Policy.

2. Information We Collect

2.1 Information You Provide Directly

We collect information you provide when you:

  • Submit forms on our website (name, email, phone, business details, real estate sales volume, target markets)
  • Schedule consultations or walkthroughs
  • Subscribe to receive resources or communications
  • Contact us through any channel
  • Become a paying customer (billing details processed by our payment processor)

2.2 Information We Collect Automatically

When you visit our website, we automatically collect:

  • IP address and approximate location (country/region)
  • Browser type and version
  • Operating system
  • Pages viewed and time spent
  • Referring URLs and search terms
  • Device identifiers
  • Cookie and similar tracking data

2.3 Information from Third Parties

We may receive information about you from:

  • Meta (Facebook) advertising platforms (advertising attribution, conversion tracking, audience data)
  • Calendly (scheduling data when you book a consultation)
  • Email service providers
  • Public records and business databases
  • Our customers (when they receive leads through our service)

3. How We Use Your Information

We use the information we collect to:

  • Provide and improve our services
  • Deliver leads to our paying customers
  • Process payments and manage subscriptions
  • Communicate with you about our services
  • Send marketing and educational content (with consent where required)
  • Measure advertising performance and optimize ad campaigns, including via Meta's Conversions API
  • Analyze website usage and improve user experience
  • Detect and prevent fraud, abuse, and security incidents
  • Comply with legal obligations

4. Cookies and Tracking Technologies

We use cookies and similar technologies to recognize visitors, remember preferences, and analyze how our site is used. This includes:

  • First-party cookies set by teloai.ai
  • Third-party cookies from advertising and analytics providers including Meta Pixel
  • Server-side tracking via Meta's Conversions API

You can control cookies through your browser settings. Disabling cookies may affect site functionality.

5. How We Share Information

We share information in the following circumstances:

5.1 With Our Customers

If you submit information through one of our lead-generation surfaces and qualify as a lead, your non-mobile contact information and relevant context may be shared with the real estate professional who has subscribed to receive leads in your area. Mobile numbers, SMS opt-in records, and consent data are handled only as described in Section 5.6.

5.2 With Service Providers

We share information with third-party service providers who help us operate our business, including:

  • Hosting and infrastructure (Vercel)
  • Database services (Neon)
  • Email tools and messaging service providers that send consented text messages on our behalf
  • Analytics and advertising platforms (Meta, Google)
  • Payment processors
  • CRM and operational tools (Airtable, Calendly)

5.3 For Legal Reasons

We may disclose information when required by law, subpoena, or legal process.

5.4 In a Business Transaction

If Telo is involved in a merger, acquisition, or sale of assets, personal information other than mobile numbers, SMS opt-in records, and consent data may be transferred as part of that transaction.

5.5 With Your Consent

We may share information other than mobile numbers, SMS opt-in records, and consent data for other purposes with your explicit consent.

5.6 Mobile Numbers and SMS Consent

Mobile numbers, SMS opt-in records, and consent data will not be sold or shared with third parties or affiliates for marketing purposes. We share this information only with messaging service providers that deliver text messages on our behalf or where disclosure is legally required.

6. Meta (Facebook) Advertising

We use Meta's advertising platform and tracking technologies, including the Meta Pixel and Conversions API, to measure ad performance, build audiences, and optimize campaigns. This means:

  • Information about your interactions with our website may be shared with Meta
  • We may match your information against Meta's user database to measure conversions
  • We may use your information to create custom or lookalike audiences for advertising

You can manage your Meta ad preferences in your Facebook account settings.

7. Data Retention

We retain personal information for as long as necessary to:

  • Provide our services to you or our customers
  • Comply with legal, accounting, or reporting obligations
  • Resolve disputes and enforce our agreements

When information is no longer required, we delete or anonymize it.

8. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information
  • Object to certain processing activities
  • Withdraw consent for marketing communications
  • Opt out of certain data sales or sharing
  • Lodge a complaint with a data protection authority

To exercise these rights, email getsupport@teloai.ai.

8.1 California Residents

California residents have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt out of the sale or sharing of personal information. We do not sell personal information in the traditional sense, but our use of advertising technologies like Meta Pixel may constitute "sharing" under the CCPA. To opt out, email getsupport@teloai.ai.

8.2 European Economic Area, UK, and Swiss Residents

If you are in the EEA, UK, or Switzerland, you have rights under the GDPR including those listed in Section 8 above. Our legal bases for processing include performance of a contract, legitimate interests, and consent where required.

9. Security

We implement reasonable technical and organizational measures designed to protect your personal information. However, no security measure is perfect, and we cannot guarantee absolute security.

10. Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child, please contact us at getsupport@teloai.ai.

11. International Data Transfers

Telo is based in the United States. If you access our services from outside the United States, your information will be transferred to, stored, and processed in the United States. By using our services, you consent to this transfer.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated Policy on this page and updating the "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated Policy.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

TELO TECHNOLOGIES

Email: getsupport@teloai.ai

Phone: (737) 237-1924